FAQs
Questions?
We've Got Answers
Everything you need to know about our healthcare plans, services, and coverage options.
What types of healthcare plans do you offer?
We offer three main tiers — Basic Care ($49/mo), Premium Care ($99/mo), and Family Plus ($199/mo). Each plan covers different combinations of primary care, specialist visits, dental, vision, mental health, and specialized treatments. You can customize add-ons based on your needs.
How can I enroll in a healthcare plan?
Enrolling is simple. Click any "Get Free Quote" button, fill out our quick form, and a healthcare advisor will contact you within 24 hours. You can also call us directly at (727) 216-3891. The entire enrollment process takes less than 15 minutes.
Do you cover pre-existing conditions?
Yes. We believe everyone deserves quality healthcare. Our plans cover pre-existing conditions after a short waiting period (typically 30-90 days depending on the condition). We'll review your medical history transparently during enrollment.
What is the claim settlement process?
Our average claim settlement time is 48-72 hours for standard claims and 24 hours for emergency claims. Submit claims digitally through your member portal, track real-time status, and receive payouts directly to your bank account. No paperwork headaches.
Can I customize my healthcare plan?
Absolutely. Every member's needs are unique. You can add riders for dental, vision, mental health, maternity, critical illness, or specialized treatments. Build a plan that fits your life — not the other way around.
Do you offer family plans?
Yes! Our Premium Care plan covers up to 4 family members, and Family Plus covers unlimited family members including children, spouse, and dependent parents. Family plans offer significant savings compared to individual coverage.
How do I contact customer support?
Our support team is available 24/7 via phone at (727) 216-3891, email at info@vitalwellnesscompass.info, or live chat through your member portal. For non-urgent matters, our average response time is under 2 hours.
What states do you operate in?
We currently operate in 15+ states including Florida, New York, Texas, California, Illinois, Washington, and more. We're rapidly expanding — contact us to confirm availability in your state. Even if we're not yet in your area, we can connect you with partner providers.